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How wangmari Handles Your Personal Data

At wangmari, we take the handling of your personal data seriously — what we collect, why we collect it, and how we keep it secure are all laid…

Data Collected Only When NeededAccount Security via EncryptionYour Right to Access & DeleteCookie Preferences You ControlMalaysia-Compliant Data Practices
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wangmari How wangmari Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have questions about this policy, wish to request a copy of your data, or want to ask us to delete your account information, our privacy support team is reachable through…

Live Chat Start a live chat session directly from the wangmari account portal. Our support team is available around the clock and can verify your identity on the spot to handle data access or deletion requests securely.
Email Privacy Team Send your privacy-related queries to our dedicated data protection email address. Include your registered account email so we can locate your profile quickly and respond with the correct data handling confirmation.
Help Centre Form Submit a structured privacy request via the Help Centre form inside your account dashboard. The form routes directly to our data team, ensuring your request is logged, tracked, and resolved within our stated response window.
HOW WE PROTECT YOU

Explore Our Data Handling and Account Security Practices

Every measure listed below reflects the way we actually operate your account data at wangmari — from the moment you register to the day you request deletion.

Data Collection Is Purpose-Limited

We collect only the data we need to run your account — registration details, transaction records for Touch 'n Go, GrabPay, Boost dan FPX, and session logs. We do not gather data beyond what is required for account operation and fraud prevention.

Cookie Controls in Your Hands

When you first visit wangmari, a cookie consent prompt lets you choose which categories of cookies to accept. You can update these preferences at any time through the privacy settings panel in your account dashboard.

Encryption Across All Account Activity

All data transmitted between your device and our servers is protected using industry-standard TLS encryption. This applies equally to your login session, payment activity, and any personal detail updates you make inside your account.

Data Retention with Clear Timelines

We retain your account data for as long as your account remains active and for a reasonable period thereafter as required by applicable law. Once that period expires, your data is scheduled for secure deletion from our systems.

Your Right to Access and Correction

You may request a full copy of the personal data we hold on your account at any time. If any detail is inaccurate, contact our privacy team and we will correct it promptly — typically within three to five working days for Malaysian accounts.

Account Deletion and Data Erasure

You can request permanent deletion of your wangmari account and the associated personal data by contacting us via live chat, email, or the Help Centre form. We will confirm erasure in writing once the process is complete.

Frequently Asked Questions About Our Privacy Policy

The questions below address the data-related topics we hear most often from account holders in Malaysia. If your question is not covered here, our privacy team is reachable through live chat or email and will respond within five business days.

We collect your name, email address, date of birth, and contact number at registration. When you make a deposit or withdrawal using Touch 'n Go, GrabPay, Boost dan FPX, we also record the transaction reference needed to reconcile your account balance.

We do not sell your data. We share it only with payment processors — such as Touch 'n Go, GrabPay, Boost dan FPX — and identity verification partners, and only to the extent required to complete your transaction or verify your account identity.

Submit a data access request through our Help Centre form or email the privacy team directly. Include your registered account email so we can locate your profile. We aim to deliver a full data copy within five business days of verifying your identity.

Yes. Contact us via live chat, email, or the Help Centre form to request account closure and data erasure. We will process the request, retain only what applicable Malaysian law requires us to keep, and confirm deletion to you in writing.

We use strictly necessary cookies to keep your session active, and optional analytics and preference cookies to improve your experience. You can accept, reject, or customise these categories through the cookie consent prompt or your account privacy settings panel.

Data is retained for the period your account is active and for a set period afterwards as required by applicable law in Malaysia. Once that retention window closes, your personal data is queued for secure and permanent deletion from our systems.

Contact our live chat team immediately so we can review your account session logs, suspend suspicious activity if needed, and open a security investigation. We aim to provide an initial response to security concerns within two hours of your report.

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